Money in, money out. Nothing clever about that. WinHero casino accepts Visa and MasterCard, Google Pay, bank wire and a dozen digital currencies including Bitcoin, Ethereum, Tether and TRON. Every deposit at Win Hero casino appears instantly on cards and e-wallets, for free; deposits are free too. Pay outs reach $8,000 per day, $16,000 per week and $48,000 per month; e-wallets and crypto are often paid within 24 hours.
Topping Up Your Balance
Canadian players primarily use two methods of payment: either a Visa or Mastercard debit card issued by their bank, or Google Pay directly on their phone. Both are functional here, both also provide instant credits. If you think about not cluttering your bank statement, crypto is an option to consider.
Visa
MasterCard
Google Pay
Bank Wire Transfer
Bitcoin
Bitcoin Cash
Ethereum
Tether
Litecoin
Dogecoin
Cardano
Ripple
TRON
The minimum deposit is $30 for cards, Google Pay and crypto. For bank wire it’s $80 because of the banking rails, and it’s the only way you’ll have to wait (typically between one and three business days, depending on your bank in Canada). All other methods show up to your balance before you’ve finished reading the terms.
Deposits are totally free—we take nothing at all on these; no percentage, no flat fee, no hidden conversion markup when you’re gambling in CDN dollars. Your bank or card issuer may have its own opinion of gambling transactions; but that is a matter for you and them. Certain CDN banks automatically block gambling payments when you change that setting in their official banking application.
Maximum per transaction would be $16,000 on cards/wire and we do not have any max level on crypto deposits.
Method Processing time Minimum Deposit Fees Visa Instant $30 None MasterCard Instant $30 None Google Pay Instant $30 None Bank Wire Transfer 1 to 3 business days $80 None Bitcoin 10 to 30 minutes $30 None Bitcoin Cash 5 to 15 minutes $30 None Ethereum 5 to 15 minutes $30 None Tether Under 10 minutes $30 None Litecoin 5 to 10 minutes $30 None Dogecoin 5 to 15 minutes $30 None Cardano Under 10 minutes $30 None Ripple Under 5 minutes $30 None TRON Under 5 minutes $30 None
Getting Funds Into Play
Sign in and open the cashier from the menu above.
Pick a Deposit and select your method of payment from the list:
Enter the amount, it could be anything from $30 and upward.
Enter your card details, verify using Google Pay, or copy the wallet address given for the coin you have selected.
Approve the payment with your bank app if 3D Secure kicks in.
Check your balance and claim the welcome offer if you want it, 325% up to $6,000 plus 500 free spins.
Start to finish it’s about forty seconds on a card, possibly two on crypto after it clears the network. If a payment fails back, it’s normally something to do with your bank account gambling block or your card not being in your own name. Use another method of payment to begin with and then contact live chat or email [email protected] with time and sum so we can find it.
Taking Your Winnings Out
Same methods as deposits. Visa, MasterCard, Google Pay, wire transfer, and all coins from Bitcoin to TRON. Each withdrawal we have goes into a pending balance ready for our payment team to review after it has been made via the cashier.
Pending generally takes 24 hours. Crypto and Google Pay go almost instantly once approved. Card takes one to three banking days after approval as that station is received by the card networks, not us. Bank wire to a Canadian account is generally two to five (business) days.
Cashing out- Minimum of $50 all methods. Time limits- $8,000/day, $16,000/week, and $48,000/month (rolling 7 days). Hit a big jackpot and you may find your payment is sliced up week by week rather than turned down.
On any withdrawal, no fees on our side. We will also use the generic closed loop rule so funds will return to the same source you deposited from. Card deposit shall be paid out to the same card, Tether in shall be paid out to same Tether. When it’s unavailable, for example when your card expired, bank wire will be resorted to and we will request for your account & transit numbers.
Method Processing time Minimum Withdrawal Limits Visa 24h pending, then 1-3 banking days $50 8,000 per day / 16,000 per week / 48,000 per month 3,000 per day / 6,000 per week / 18,000 per month MasterCard Up to 24h awaiting processing, thereafter 1 to 3 banking days $50 $8,000 day / $16,000 week / $48,000 month Google Pay Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Bank Wire Transfer 2 to 5 business days $160 $8,000 day / $16,000 week / $48,000 month Bitcoin Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Bitcoin Cash Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Ethereum Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Tether Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Litecoin Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Dogecoin Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Cardano Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month Ripple Up to 24 hours $50 $8,000 day / $16,000 week / $48,000 month TRON Up to 24 hours $50 8,000 day / 16,000 week / 48,000 month
Requesting a Payout Step by Step
Open the cashier and go to the Withdrawal tab.
Select the method you used to fund your account.
Enter an amount between $50 and your remaining daily allowance of $8,000.
Paste your wallet address or confirm the saved card, and double check every character on crypto addresses.
Submit the request and leave it alone, cancelling and resubmitting only pushes you back in the queue.
Be patient and watch your mail for an email confirmation once our staff has authorized it.
Most of the Crypto and Google Pay payouts are received on the same day the payout is cleared. Card funds will appear on your statement 1-3 banking days afterwards, Canadian bank wires will often be received on the third banking day. Requests made over the weekends can take a little longer as banks do not clear on Saturdays or Sundays here.
Verification Before Your First Payout
Before the first cashout leaves our system we need to know the account belongs to you. It protects your balance from anyone who gets hold of your login, and it keeps us compliant with our Costa Rica licence.
Three things get asked for. A photo ID, so a passport or Canadian driver’s licence. Proof of address no older than three months, typically a utility bill or bank statement with your name and address on it. And confirmation of the payment method, which means a photo of the card with the middle digits hidden, or a screenshot of the wallet you’re using.
Upload everything in your account under the Verification tab. Cellphone pictures are okay if all 4 corners are showing, nothing is blurred. Checks most often take 24 hours so, sometimes 48 hours if something needs a second glance.
This is a one off process. From then on, each withdrawal is entered into the regular queue, with nothing more than a standard form unless updates are made to your details, or you add a new payment method afterward.
Keeping Your Money and Data Safe
All pages where you enter your card details are accessed over an encrypted connection and your card details are sent directly to our payment processor and are not stored on our servers. We keep a non-descriptive reference and only that.
Automated fraud monitoring watches for patterns that don’t fit, like a login from a new country followed by an immediate large withdrawal to a fresh wallet. That might add a few hours to a payout while a human looks at it, which beats the alternative.
Regarding responsible gambling, your account profiles allow you to limit your daily, weekly and monthly deposits. Choose $150 a week and that’s the maximum, with prompts to increase subject to a cool down pause. Session reminders, time outs and full self exclusion are all located within the same section. Customers in Canada seeking external support can call the Canada Safety Council gambling support line or ConnexOntario, both of which are free and confidential.
How long are WinHero withdrawals actually taking to arrive into your account?
All incoming requests are reviewed within 24 hours. From then, crypto and Google Pay payouts are generally in your possession within the same day, whereas Visa and MasterCard require 1 to 3 additional banking days to clear the respective card networks. Canadian bank wire takes 2 to 5 banking days. Requests made on Friday evenings are often settled on the following Tuesday, as Canadian banks are not operational during weekends.
Is there any fee charged on deposits or payouts?
No. We don’t charge any fee on either way (regardless of the method you used). The Blockchain network fees are a different thing and they are deducted by the network itself and not by us, so a Bitcoin withdraw could be a little bit smaller when it arrives. Your own bank may have fees on the currency conversion if your account is not in Canadian dollars.
What is the minimum amount that I can deposit and withdraw?
Minimum deposits are $30 for cards, Google Pay and all cryptos, $80 for bank wire. Minimum withdrawals are $50 which generally applies to all methods except bank wire, where the minimum is $160 due to processing costs making smaller withdrawals unprofitable.
May I withdraw my winnings using a method other than the one I used to make my first deposit
Not usually. This is the most efficient method of returning your funds and avoids any delays caused by anti money laundering checks. If your card has expired or your account is no longer available please contact us and we will arrange a bank wire to your bank account. We will require your account number and transit number as well as confirmation of account ownership.
What does it mean when my payout is pending?
The three most likely reasons being. The verification documents have not been approved yet, a bonus still has active wagering on it, or the request was made outside of working hours and is waiting in the queue. Our payments team clears most of the back log within 24 hours. Live chat can tell you exactly at which stage it is, or you can email [email protected] and include the transaction reference.
How can I make how much I deposit up to a certain limit?
Yes, this is possible and we support it. In your account, the responsible gambling tab allows to establish limits on daily, weekly or monthly deposits in Canadian dollars. When a limit is decreased, it takes effect immediately. When an increase is chosen, it only applies to your account after a delay period (for example you can’t make an impulsive decision to increase your limit at your live roulette session and have it applied to your account at the same moment).
In which currencies can I hold my balance?
Canadian dollars, Czech Korunas and Hungarian Forints for traditional currency, and Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Cardano, Ripple and TRON. Casino-goers from Canada generally prefer Canadian dollars so that there is no need to convert the funds from your bank to your casino balance.
