Money in, money out. Nothing clever about that. WinHero casino accepts Visa, Master Card, Google Pay, Bank Transfer as well as 12 digital coins like Bitcoin, Ethereum, Tether & TRON. All deposits at Win Hero Casino go straight to the cards & wallets, with no fees charged to the player or the house. Withdrawals are limited to ฿190,000 daily, ฿380,000 weekly, ฿1,150,000 monthly and can often be processed to your e-wallet or cryptos within 24 hours.
Topping Up Your Balance
The Thai players mostly go for two options: a Visa or MasterCard debit card from their bank, or Google Pay on the phone. Both work here, both credit instantly. If you don’t want to keep a record of your bank statement, crypto does that for you.
Visa
MasterCard
Google Pay
Bank Wire Transfer
Bitcoin
Bitcoin Cash
Ethereum
Tether
Litecoin
Dogecoin
Cardano
Ripple
TRON
The lowest deposit is ฿750 for cards, Google Pay and crypto. Bank transfer requires ฿1,900 because of how the banking rails work, and it’s the only method where you’ll wait, generally one to three working days depending on your bank in Thailand. All else appears in your balance before you’ve finished reading the terms.
We don’t take a single satang on deposits. No percentage, no flat fee, no extra conversion markup if you’re gambling in baht. (It’s possible your own bank or card issuer doesn’t like gambling payments, but that’s between you and them.) Some Thai banks default-ban gambling payments if they’ve got that setting enabled in your banking app.
Maximum per transaction is ฿380,000 on cards + bank transfer, and there isn’t a ceiling for the crypto deposits from our side.
Method Processing time Minimum Deposit Fees Visa Instant ฿750 None MasterCard Instant ฿750 None Google Pay Instant ฿750 None Bank Wire Transfer 1 to 3 business days ฿1,900 None Bitcoin 10 to 30 minutes ฿750 None Bitcoin Cash 5 to 15 minutes ฿750 None Ethereum 5 to 15 minutes ฿750 None Tether Under 10 minutes ฿750 None Litecoin 5 to 10 minutes ฿750 None Dogecoin 5 to 15 minutes ฿750 None Cardano Under 10 minutes ฿750 None Ripple Under 5 minutes ฿750 None TRON Under 5 minutes ฿750 None
Getting Funds Into Play
To access the cashier, log in and select the cashier from the drop-down menu on the top menu.
Choose Deposit and select your payment method from the list.
Enter the amount, any amount starting from ฿750.
Enter your card details, confirm through Google Pay, or copy the wallet address shown for your chosen coin.
Approve the payment with your bank app if 3D Secure kicks in.
Check your balance and claim the welcome offer if you want it, 325% up to ฿140,000 plus 500 free spins.
It takes about an average of forty seconds on the card itself, with crypto it takes maybe two mins until network confirms. In case of a payment bounce, the most common reason is sports betting block on your bank account or card not in your name. Use an alternative method initially then contact live chat or [email protected], give the date and amount so we can locate it.
Withdrawals
The list of withdrawal options is the same as deposits. Visa, MasterCard, Google Pay, bank transfer, and the full range of coins from Bitcoin through to TRON. All withdrawals from WinHero go through a three stage process first the withdrawal is placed in a cashier request, then held in a pending window while our payments team verifies it.
Pending generally spends up to 24 hours. Crypto and Google Pay arrive almost instantly once verified. Cards take one to three banking days once verified as the processing is done by the card networks and not us. Withdraw to a Thai bank account takes normally from two to five business days.
The minimum is ฿1,100 on all routes. Limits reach ฿190,000 per day, ฿380,000 per week and ฿1,150,000 monthly on a rolling basis. If you hit a major jackpot we are happy to extend this out across several weeks rather than deny a payout.
On our side, there are no fees for withdrawing. We also operate with the closed loop rule applying, so the money is returned to where you made the deposit from. Card deposit so the payout is loaded on to the card, Tether in means Tether out. Where this can not occur, for example if the card has expired, then bank transfer is the fallback and we will require your account details.
Method Processing time Minimum Withdrawal Limits Visa Until 24 hours waiting time, afterward 1 to 3 banking days. ฿1,100 ฿190,000 per day / ฿380,000 per week / ฿1,150,000 per month MasterCard In excess of 24h for processing, and then 1-3 banking days for settlement ฿1,100 ฿190,000 per day / ฿380,000 per week / ฿1,150,000 per month Google Pay Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Bank Wire Transfer 2 to 5 business days ฿3,800 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Bitcoin Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Bitcoin Cash Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Ethereum Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Tether Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Litecoin Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Dogecoin Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Cardano Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month Ripple Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month TRON Up to 24 hours ฿1,100 ฿190,000 day / ฿380,000 week / ฿1,150,000 month.
Requesting a Payout Step by Step
Open the cashier, then navigate to the Withdrawal tab.
Select the method you funded your account with.
Enter an amount between ฿1,100 and your remaining daily allowance of ฿190,000.
Paste your wallet address or make sure that your card saved and check carefully all symbols on crypto addresses.
Submit the request and forget it, cancelling and resubmitting just puts you further back in the queue.
Keep an eye out for the confirmation message after our staff has given its okay.
Crypto and Google Pay withdrawals will usually be processed and received on the same day of the request removal. Card amounts will reach your statement in approximately 1-3 banking days, and Thai bank transfers will about on the third working day. Weekend requests may take a little longer because banks here don’t process on Saturdays or Sundays.
Verification Before Your First Payout
We want to make sure the account is yours before the first cashout leaves our system. This makes sure your balance is safe if someone else gets hold of your login, and it ensures we’re operating within the law of our Costa Rica licence.
3 things asked for. A photo ID in the form of a Thai driving licence or national ID card or passport. Verification of permanent address no older than 3 months in the form of a bank statement or utility bill. And verification of your payment method either in the form of a photograph of the card with the middle digits hidden or a screenshot of the virtual wallet you are using.
Upload everything using the Verification section of your account. Phone photos are acceptable, provided all 4 corners of the check are visible, and the characters are not blurred. Most checks are verified within 24 hours, sometimes take 48 if a document requires a second review.
You only do this once. From then on, all withdrawals go directly to the normal queue with no additional paperwork, except for instance if your details change or you add a new payment method.
How To Keep Your Money and Data Safe
All of your pages where you enter card details are over an encrypted link, and the card data is sent directly to our payment processor and is not stored on our servers. All we keep is a masked reference to the transaction.
Automated fraud detection involves looking for odd behaviors, such as an account being accessed from a new country followed by an unusually large withdrawal to a new wallet. That might delay the payout by a few hours while a human check is made, which is a better risk than the alternative.
From a responsible gambling perspective, your account settings can limit any deposits in a given day, week or month. Apply a ฿3,800 weekly cap and that’s it, with increases only allowed after a cooling off period. Player session reminders, time outs and full self exclusion are all accessed from that menu. Players in Thailand seeking live assistance can contact either Gamblers Anonymous Thailand or the Centre for Gambling Studies helpline, both of which are free and confidential.
How long is it actually taking for the WinHero withdrawal to go through
We action every request within 24 hours. After that, crypto and Google Pay are generally in your hands the same day, while Visa and MasterCard take an additional one to three banking days to clear through the card networks. Bank transfer to a Thai account takes two to five working days. Requests made on a Friday evening tend not to be settled until a Tuesday, since Thai banks do not operate over the weekend.
Are you charging anything on deposits or payouts
No. We don’t charge any fee for any direction whatever you choose. The fees for using the blockchain network is a totally different issue and the charge is by the network itself, not by ourselves so the Bitcoin withdrawal could be left a couple of satoshi short of the expected value. Even your own bank may charge you for converting a currency if your account is not in Baht.
What is the minimum I can deposit / withdraw?
The minimum deposits are ฿750 across all cards, Google Pay and the crypto methods, but the minimum for bank transfer is ฿1,900. And the minimum withdrawals are ฿1,100, but for bank transfer (that can’t be worthwhile for amounts below ฿3,800) the minimum is much higher at ฿3,800.
Is it possible to withdraw my winnings to a different account to the one I deposited with?
Usually not. We return your money the same way you sent it in, which is standard anti money laundering practice and the quickest way to get your money processed. If the sending card has expired or your wallet is no longer available, then contact us and we will set up a bank transfer to your bank account instead. You will need to provide your bank account details along with proof of ownership.
Why does my payment appear to be pending?
A few common causes. Your verification docs haven’t been approved, the bonus still has ongoing wagering or your request was made outside business hours so is in the queue. Our payments team usually processes the backlog in a 24hr window. Customer services on live chat can give you the current status of your request or you can email [email protected] and quote your transaction reference.
What’s the deposit limit?
Yes, and we’d support this. The responsible gambling panel in your account allows you to set a maximum amount to gamble in a day, week or month in baht. If you decide to decrease the limit, the change happens immediately. If you decide to increase it, the change will only happen after a delay, so you cannot increase it moments after deciding to decrease it.
In what currencies can I keep my balances?
The local currency will be Thai baht, Czech korunas and Hungarian forints for traditional cash, or you can use Bitcoin, Bitcoin Cash, Ethereum, Tether, Litecoin, Dogecoin, Cardano, Ripple and TRON. The Thai players tend to always take – it is the best way to not have to convert in between your bank and your casino balance.
